Responding to the conflict in Ukraine

Responding to the conflict in Ukraine

Jeff Shiner by Jeff Shiner on

We are halting new account creation in Russia, along with renewal payments for existing customers in the region.

  • Effective immediately, we are halting the creation of new 1Password accounts and renewal payments from sanctioned regions.
  • Affected accounts will become read-only at the end of their current billing period. Customers can continue to view and export everything in their account, but can no longer add or edit items.
  • Customers outside of sanctioned regions remain unaffected.

1Password has customers all over the world, and we’re proud that our product is being used internationally to keep people safe online. However, given the current events, we’re taking action to comply with international sanctions and to further our support of Ukraine.

Earlier this month, we showed our support in a few different ways: pledging to match employee donations up to $50,000 USD, and standing with other Canadian business leaders in a letter to the Prime Minister in support of Ukraine.

Steps we’re taking

We are halting new account creation in Russia, along with renewal payments for existing customers in the region.

As a result of the ongoing sanctions, many payment providers – including ours – have stopped processing payments with a billing address in Russia. We’ve considered alternative payment methods but have ultimately decided against supporting them. In the end, we feel that taking these steps is the right thing to do.

If you’re an existing customer in Russia, you can continue to use 1Password normally until the end of your current billing period, at which point your account will enter a read-only state. 1Password is designed in such a way that your data remains available to you even without an internet connection or active paid account, so even in this read-only state, you can still view and export everything in your account.

This situation is evolving quickly. We’re doing our best to monitor it and adjust our response in accordance with international law and our own principles.

We’re committed to supporting our customers no matter where they’re located. Please reach out to support@1password.com if you have further questions.

We stand with peace.

CEO

Jeff Shiner - CEO Jeff Shiner - CEO

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